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Frequently asked questions
Since 2011, we have been offering you only the best for your spaces: from iconic and internationally known brands, to emerging brands and the most interesting new products from the world of design. Our catalog is constantly being updated so you can truly find everything you need.
In this section you will find answers to frequently asked questions.
If you can't find the answer you were looking for, you can call our Customer Service on 0342 015705, send an email to [email protected] or contact us via chat by clicking the pop-up that appears at the bottom right of every page on the website. We will be happy to help you out!
Product information
Which design brands do you offer in your catalog?
Our catalog includes a large number of brands: from internationally recognized iconic brands to emerging ones. You can find various categories: from lighting to furniture, from tableware to pet and home accessories.
Are the products original and certified?
Yes, all the products sold on our website are original, include certifications in accordance with regulations, and are guaranteed for 2 years.
How can I check the availability of a product?
All the products on our website are ordered directly from the manufacturers; delivery times vary depending on availability (an estimated timeframe is always provided on the product page). Some, however, are available directly in our warehouse; these are marked with the phrase 'ready for shipment' on the product page and have faster delivery times.
Do you offer customizations or made-to-measure products?
Yes, some products can be configured to measure or customized. Please send your request to [email protected].
Orders and payments
Which payment methods do you accept?
On our site you can pay securely with: Credit card, Amazon Pay, Paypal, Google Pay, Bank transfer. You can also choose to installment your payment using the Scalapay service.
Is it safe to make payments on your website?
All payments made on our website are secure. This is thanks to the use of a range of technical and procedural measures capable of protecting our customers' sensitive data, ensuring the confidentiality of financial information, and preventing potential fraud and misuse.
Can I modify or cancel an order after placing it?
Yes, you can cancel or modify an order until its status is changed to “preparation in progress.”
How can I apply a discount code to my order?
Any discount codes should be applied in the appropriate “Do you have a discount code?” field within the shopping cart during checkout.
Shipping and delivery
To which countries do you ship?
We ship our products both within and outside the European Union. The website automatically calculates shipping costs based on the shipment weight. For personalized quotes, send us a request at [email protected].
What are the shipping times and costs?
Shipping times and costs vary depending on the products and the destination countries. They can be viewed on the product pages.
How can I track my order?
Once your order is shipped from our warehouse, we send an email with a tracking link so you can follow the progress of the shipment step by step.
What happens if I am not present at the time of delivery?
If you're not sure you can be present at the time of delivery, please provide us with a secure alternative address to give to the courier, so as to avoid delays and inconveniences. Otherwise, if you do not have an alternative address, contact us: we will try, through the courier, to reschedule your delivery.
Returns and Refunds
What is your return policy?
You can resurrect your product within 14 days of the delivery date by sending us a request to [email protected]. You will be responsible for the cost of shipping and can use a courier of your choice. After submitting your return request to us via email, you have 14 days to arrange shipping and send us the package. The product must be packed in its original packaging and must be in perfect condition with all its accessories, if any, instructions for use, documentation and attachments.
How can I request a return or an exchange for a product?
You can send us your return or exchange request at [email protected] or in the dedicated section of your account.
How long does it take to receive a refund after returning a product?
After receiving the product, your refund will be issued within 14 days. Once it reaches our warehouse, the return must be inspected by our staff; if there are any irregularities, we will contact you, otherwise we will process your refund. Keep in mind that sometimes, before you can see the credit on your bank account or credit card, you may have to wait for your bank to process the payment: these time frames can vary and do not depend on us.
Who covers the shipping costs for returns?
After receiving the product, your refund will be issued within 14 days. Once it reaches our warehouse, the return must be inspected by our staff; if there are any irregularities, we will contact you, otherwise we will process your refund. Keep in mind that sometimes, before you can see the credit on your bank account or credit card, you may have to wait for your bank to process the payment: these time frames can vary and do not depend on us.
What should I do if I have received a defective or damaged product?
If you have received a defective or broken product, contact us at 0342 015705 or send us an email with the details (also include illustrative photos of the damage or defect) at [email protected]. Open and inspect your order within 7 days of delivery to proceed with reporting any shipping damage.
Warranty and support
Are the products covered by a warranty?
Yes, our products are covered by a 2-year warranty.
How can I request assistance for a defective product?
You can request assistance for a defective product by contacting us by e-mail at [email protected].
Do you offer repair or maintenance services?
We do not personally offer repair or maintenance services, but in the event of malfunctions, we work directly with the manufacturers.
Accounts and newsletters
Is it necessary to create an account to make a purchase?
Yes, you must create an account to make a purchase. This allows you to be able to keep track of your order by receiving updates on any delays or status changes, for example.
How can I subscribe or unsubscribe to the newsletter?
You can subscribe to our newsletter by scrolling to the bottom of our homepage at agofstore.com. If you wish to unsubscribe, there is a button at the bottom of each newsletter we send.
How can I recover the forgotten password for my account?
To recover your account password, simply click on 'Forgot your password?' at login. You will be asked to enter the email address you used when registering, and we will send a temporary link to reset your password.
General Information
Do you offer consulting services for furniture or lighting?
Yes, if you need help choosing the right product for your spaces, you can ask our highly specialized staff. Just send us an email at [email protected] with illustrative photos or videos, describing your needs.
How can I contact customer service for further questions?
You can contact our customer service by email at [email protected], by phone at 0342 015705, or via chat by clicking on the popup at the bottom right (accessible from every page of our website).