RIGHT OF WITHDRAWAL
Please note: the extension of the withdrawal period to 30 days applies exclusively to orders placed from 12/09/2025. For previous orders, the statutory period of 14 days remains valid.
Online sales of products are governed by Articles 50–68 ("distance contracts") of Legislative Decree 206/2005 (Consumer Code). This legislation grants the consumer the right to withdraw from contracts or contractual proposals, ensuring the right to return the purchased product and obtain a refund of the amount paid. The right of withdrawal is reserved exclusively for consumers (natural persons purchasing goods for purposes unrelated to their professional, commercial or business activity) and cannot be exercised by legal entities or natural persons acting for purposes related to professional activities. The Consumer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without incurring any penalty, subject to the provisions of Articles 8.3 and 8.4 below.
8.1 The Consumer who has purchased products via the Website is entitled to withdraw from the contract with the Seller without any penalty and without providing any reason within fourteen (14) days from the date of receipt of the Product, by submitting a request through:
- their personal account on the website (guided return procedure);
- or by e-mail to [email protected];
- or by registered letter with return receipt to the AGOF Store office.
The communication must include at least: full name or company name, order reference with date and number, indication of the items to be returned (code and quantity), bank details (IBAN and account holder) in case of payment by cash on delivery or bank transfer. Proof of receipt is given by the date shown on the delivery note.
8.2 In addition to the statutory right of withdrawal of 14 days, AGOF Store grants the Consumer a conventional extension of the withdrawal right for a further sixteen (16) days. The Consumer may therefore return products purchased within thirty (30) days from delivery, under the following conditions:
- products must be intact, unused, and complete with original packaging and accessories;
- return shipping costs are borne by the Consumer;
- the refund will be made only after verification of the product’s integrity and packaging.
8.3 The Consumer must return or deliver the goods without undue delay and in any case within 14 days from the date on which they informed AGOF Store of their decision to withdraw (for statutory withdrawal), or within the maximum period of 30 days in the case of conventional return. The deadline is met if the goods are sent back before the expiry of the relevant period. The Consumer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Return address:
AGOF Store srl
P.le Attilio Valgoi 9
23100 Sondrio (SO)
Italy
8.4 For the exercise of the right of withdrawal, it is recommended (though not mandatory) to return the product:
a) without signs of use that reduce its value or prevent resale (used, damaged, or soiled products);
b) properly packed in its original packaging, in perfect condition and complete with all accessories, manuals, and documents. To prevent damage, where possible place the original packaging inside a second box and avoid adhesive tapes directly on the original packaging;
c) with the invoice/delivery note attached externally to the package, so that the order can be uniquely identified (order number, name, surname, address).
8.5 Additional provisions:
I - the right of withdrawal applies to the product in its entirety; partial withdrawal for components or accessories is not permitted;
II - the return shipment to the Seller is under the Consumer’s responsibility until actual delivery at AGOF Store’s warehouse. In the event of damage or loss during transport, AGOF Store will notify the Consumer within 5 business days to enable them to file a claim with their chosen carrier;
III - direct costs of returning goods are borne by the Consumer.
8.6 In accordance with Article 57, paragraph I, of the Consumer Code, only after receipt of the Product and verification of compliance with the conditions, AGOF Store will proceed, within fourteen (14) days of notification of withdrawal (for the statutory period) or receipt of the returned goods (for the additional period), to refund the amounts paid by the Consumer. The refund will be made using the same payment method used for the order, unless otherwise agreed.
8.7 Pursuant to Article 59 of the Consumer Code, the right of withdrawal is excluded for: customized or tailor-made products; products that may deteriorate or expire rapidly; sealed goods not suitable for return for hygienic reasons if opened after delivery.